COMMON POWERUp 2021

We all dream of being a superhero, right? What if your superpower was providing awesome, world-class customer service. Customer service? Who needs customer service when you work in IT? The answer is that we all have customers. Even if you develop software just for use in your own company, those people who use your software are your customers. Those people who contact your help desk for support are your customers. You'd be amazed how much you can improve the perception of your software and your IT department by unleashing your inner customer service superhero! As part of this presentation, we'll examine real world examples of excellent - and terrible - customer service, and discuss what we can take away from each. _x000D_

Learning Objectives:
Learning objectives:_x000D_ * Who are your customers_x000D_ * A customer first mindset_x000D_ * Is the customer always right?_x000D_ * How helpful is your help desk?_x000D_ * The Superhero skills required to deliver world class customer service